01Existing deploymentSupport
Something is not working.
A bug, an access problem, an integration that stopped syncing, or behaviour you did not expect. Email us with the details below.
Support
Stuck? Write to the people who built it.
AntFabric is built and deployed by GeekyAnts engineers. A support request reaches the team that knows the platform, not a ticket queue. Tell us what is wrong and we will pick it up.
Get help
Two ways to reach us.
One for a deployment you already run, one for a project you are planning.
Email hello@antfabric.ai
02New project
You want AntFabric in your organization.
Thirty minutes with the engineers who build the platform. Bring one real operation.
Before you write
What to put in the email.
The more we can see, the fewer replies it takes.
Where it happens
Your organization's name, and whether it is the desktop app, the mobile app or the web. Add the version if you can see it.
What you expected, and what happened
The steps that led there, and the exact error message if one appeared.
A screenshot or a recording
Attach it to the email. Leave out passwords, API keys and customer data.
FAQs
Support questions.
Short answers to what people ask before they write.
- GeekyAnts engineers, the team that builds and deploys AntFabric. Your request goes to people who can look at how your installation actually runs.
- As soon as we can, and the first reply says where things stand. If your organization has a support agreement with us, its terms apply.
- Yes. Tell us where it runs. If we need access to look, we will arrange it with you rather than ask for credentials by email.
- Passwords, API keys, tokens and customer data. If we need access to something, we will set it up with you directly.
- Book a demo. It is thirty minutes with the engineers who build the platform; bring one real operation.